Return Policy
We want you to be happy with your purchase from Tracy’s Pink Porch. If something isn’t quite right, please review the information below.
Returns
Returns are accepted within 7 days of receiving your order. To be eligible for a return, merchandise must be unused, in the same condition in which it was received, and in its original packaging.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Before sending anything back, please submit a return request through our Request a Return page. Once your request has been reviewed and approved, we will provide instructions and the address for your return.
Please do not send merchandise back without receiving return instructions first.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 7 days of receiving your order. Depending on availability, we will work with you to provide a replacement or appropriate credit/refund.
Because many items in The Shop are limited-quantity or closeout merchandise, an identical replacement may not always be available.
Gift Cards
Gift cards are non-refundable.
Refunds
Once an approved return has been received and reviewed, your refund will be processed to your original method of payment.
Please allow additional processing time for your bank or credit card company to post the refund to your account.
If you believe a refund is missing after allowing sufficient processing time, contact us at hello@tracyspinkporch.com.
Exchanges
We replace merchandise when it arrives defective or damaged, subject to availability. Because much of our inventory is limited in quantity, we cannot guarantee that the same item will still be available.
If a replacement is unavailable, we will work with you on an appropriate refund or credit.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@tracyspinkporch.com.
If your order has already been processed or shipped, it may no longer be possible to cancel it.
Combining Orders & Shipping Charges
If you place multiple orders, you may contact us to request that they be shipped together when possible. However, previously paid shipping charges will not be refunded. Please plan accordingly before completing multiple orders.
Return Shipping
Customers are responsible for the cost of returning merchandise unless otherwise arranged due to an error on our part. Return shipping costs are non-refundable.
Delivery times for replacement merchandise may vary depending on your location and product availability.
Questions?
We’re happy to help. 🩷
For questions about an order, return, refund, or exchange, contact: